We have been able to offer collection and delivery to a very large number of people over the last four weeks. We want to continue to offer these services because we understand the huge value that they offer, but this has to be within what can be achieved by a small farm shop operating with a very small team, hand picking shopping which is prepared for collection or delivered by volunteers focusing in on our neighbourhood.
We do not have a ‘click & collect’ system, we do not have ‘delivery slots’, we do not have a ‘product/price list’. This probably means that before you start you need to know us and trust us. Imagine you are at Roots – the ‘shopping list’ will act as an aide-memoir.
With this in mind, we have put together the following system for placing orders and getting help to those that need us most. We are sorry if this means that you need to spend a little longer revising your orders (existing or future) to fit in the new format. It will help us all in the longer term.
Orders for collection or delivery must be placed by 6pm on Tuesday evenings and only for the Friday/Saturday of that same week.
Please can we emphasis if you are able to visit Roots yourself to do your shopping, we are well stocked and generally quieter in the afternoons. Some have said it is quite a pleasant experience. If you are able to collect your own shopping or arrange a family member or neighbour to collect it for you, this saves delivery time for those who are VERY old and VERY vulnerable. You are then helping us to help more people.
If you would like to purchase bread or flour from our bakery or our home-produced organic meat & poultry, please send an email or leave a message on our answerphone.
If you need us to pick your shopping for you for collection on Friday (morning or afternoon), please complete and return, by email, the shopping list attached adding your full name and contact details plus any extra notes in the box at the bottom of the sheet. A charge of £2.50 applies.
If you need us to pick your shopping for you for delivery on Friday(*1) or Saturday(*2) please complete and return, by email, the shopping list attached adding your full name, address and contact details plus any extra notes (about how we might find you) in the box at the bottom of the sheet. A charge of £5 applies.
Please check that you are within one of our delivery areas.
Customers from Cheltenham Farmers Market, please email for details of our Cheltenham service.
If you need help to understand or complete these forms, then please do call us on 01905 421104 and we will do our best to help you.